Terms and refund policy
Seller: ZHU SHAOLONG, an individual operating under the Smartools brand in China and providing Downly. Contact: downly@smartools.cc.
These terms cover the Downly website, browser extension, companion desktop app, and paid desktop license. Read them before purchasing. Purchasing is available on the website; you can install the software and use the trial first. Prices and payment terms below describe the license offered. The desktop app currently supports Windows only; a macOS version is not available yet.
1. Product and lawful use
Downly helps save files and media from supported web pages to your own computer. The browser extension works with the separately installed desktop app. It is a software tool and does not sell, host, or grant rights to third-party content.
Download only files you own or have permission to download and are legally entitled to save. Follow applicable law, copyright, privacy rights, and the source service's terms. Downly does not support circumventing DRM, paywalls, or other access protections. A Downly license does not authorize access to content you are otherwise not entitled to use.
2. Trial, price, and license
- The desktop app includes a full 7-day trial after installation. After the trial ends, downloading requires a purchased and activated license. Use the trial to check compatibility and your intended lawful downloads before buying.
- A permanent license costs a one-time payment of CNY 19.90 or USD 4.99. The selected currency and amount are shown before payment. There is no subscription or automatic renewal.
- One activation code covers up to 3 computers at a time. The license has no scheduled expiry, subject to the refund and misuse provisions below.
- Activate in the desktop app under Settings → License. Activation requires an internet connection; the app also performs periodic license checks as explained in the privacy policy.
- Before replacing a computer, choose the device deactivation option on the old computer to free a slot. If the old computer is unavailable, contact support for help. Deactivation frees a slot; it does not refund a purchase.
Keep your activation code private. You may not resell or publicly distribute codes, bypass device limits or trial restrictions, or forge activation or payment records.
3. Payment and digital delivery
Waffo Pancake processes payments through its checkout. Review the currency, total, and available payment method before confirming. Downly's checkout service does not collect or store full card numbers or security codes.
The purchase is a digital software license with no physical shipment. After Downly verifies successful payment from Waffo Pancake, the purchase result page displays your activation code. Save the code and your order details. Delivery depends on payment confirmation and service availability; if payment was taken but no code appears, contact downly@smartools.cc with the order ID and payment details so we can investigate.
4. Cancellation and refunds
Before completing payment, you can cancel by leaving checkout without paying. A completed payment is handled through a refund request; deleting the software or deactivating a computer does not itself cancel or refund an order.
You may request a refund in these circumstances:
- The software cannot work and the technical issue cannot be resolved with support.
- You have been charged twice or charged incorrectly.
- A refund is required by applicable law.
There is no unconditional 7-day or 14-day refund promise. This does not limit any statutory cancellation, withdrawal, refund, or other consumer rights that apply to your purchase.
Apply by emailing downly@smartools.cc with your order ID, payment date, amount and currency, and a description of the problem. For technical issues, include your operating system, app version, and relevant error details, and work with support on reasonable troubleshooting. Do not include full card numbers, security codes, or unrelated private files. We will review the request, verify the payment and issue, and explain the outcome and any information needed.
Support reviews refund requests. A refunded license becomes invalid and you must stop using it. Refunding only a duplicate charge does not invalidate the license for the original valid purchase. Where possible, refunds are returned through the original payment method; the payment provider's handling affects when funds arrive, and support will explain any alternative needed.
5. Abuse, fraud, and license suspension
Do not use Downly for unlawful downloads, fraud, payment abuse, unauthorized redistribution of activation codes, interference with the service, or evasion of license controls. Where reasonably necessary to address substantiated misuse, fraud, or an invalid payment, we may restrict activation or suspend or revoke the affected license. Measures will be proportionate to the issue; where reasonably possible we will explain the reason and provide a way to contact support to correct an error. Mandatory consumer rights remain protected.
6. Compatibility and service limitations
Downloads depend on the source website, your permission to access the content, your network, browser, operating system, and third-party components. Third-party changes can interrupt features or make particular content unavailable. We do not guarantee that every website or file will work, or that third-party compatibility will continue indefinitely. A permanent license means the license has no scheduled expiry; it does not guarantee perpetual availability of every third-party service or feature.
We take reasonable care in providing the software and support. To the extent permitted by law, the software is provided as available without additional guarantees of uninterrupted or error-free operation. These terms do not exclude or limit liability or remedies that cannot lawfully be excluded or limited, including mandatory consumer guarantees. The refund policy above remains applicable to unresolved technical failures.
7. Privacy, updates, and contact
The privacy policy explains local downloads, cookies, optional usage statistics, device activation, payment records, and your data rights. Software updates may change supported features; material changes to these terms will be reflected in the date on this page. Changes do not retroactively remove purchase rights or mandatory legal protections.
For product questions, activation help, payment issues, refund requests, or a complaint, email downly@smartools.cc. Both language versions describe the same policy; no language version overrides mandatory rights.
使用条款与退款政策
经营者：ZHU SHAOLONG，以个人身份在中国经营 Smartools 品牌并提供 Downly。联系邮箱：downly@smartools.cc。
本条款适用于 Downly 网站、浏览器扩展、配套桌面客户端及付费桌面授权。请在购买前阅读。网站已开放购买，也可以先安装软件试用；下述价格与支付条款说明所提供的授权。电脑客户端目前仅支持 Windows，macOS 版暂不提供。
1. 产品与合法使用
Downly 帮助你将文件和支持网页上的媒体保存到自己的电脑。浏览器扩展与单独安装的桌面客户端配合使用。Downly 是软件工具，不出售、托管第三方内容，也不授予该内容的使用权。
仅下载你拥有或已经获得下载许可，且依法有权保存的文件。请遵守适用法律、著作权、隐私权及来源服务的条款。Downly 不支持绕过 DRM、付费墙或其他访问保护。购买 Downly 授权不代表你获得了原本无权使用的内容的访问权限。
2. 试用、价格与授权
- 桌面端安装后可完整试用 7 天；试用结束后，需购买并激活授权才能继续下载。请在购买前用试用期确认兼容性，以及你计划进行的合法下载是否可用。
- 永久授权价格为一次支付 CNY 19.90 或 USD 4.99。所选币种及金额在付款前展示。无订阅，无自动续费。
- 一个激活码同时最多绑定 3 台电脑。授权没有预定到期日，但适用下述退款及违规处理条款。
- 在桌面端「设置 → 授权」中激活。激活需要联网，客户端也会定期检查授权，详见隐私政策。
- 更换电脑前，请在旧电脑选择「解除本机」以释放名额；旧电脑无法使用时，可联系支持协助。解除绑定只释放设备名额，不会退还购买费用。
请妥善保管激活码。不得转售或公开传播激活码、绕过设备数量或试用限制，也不得伪造激活或支付记录。
3. 付款与数字交付
付款通过 Waffo Pancake 的结账页面处理。请在确认前核对币种、总金额和可用付款方式。Downly 的结账服务不收集或保存完整银行卡号或安全码。
购买的是数字软件授权，无实物寄送。Downly 核实 Waffo Pancake 支付成功后，购买结果页会显示激活码，请保存好激活码和订单信息。交付依赖支付确认和服务可用性；如已扣款但没有看到激活码，请向 downly@smartools.cc 提供订单号和付款信息以便核查。
4. 取消与退款
完成付款前，可以退出结账页面、不付款来取消购买。付款完成后，请通过退款申请处理；删除软件或解除设备绑定不会自动取消订单或退款。
以下情况可以申请退款：
- 软件无法正常工作，且经技术支持仍无法解决该技术问题。
- 重复扣款或错误扣款。
- 适用法律要求退款。
不提供无条件的 7 天或 14 天退款承诺。本政策不限制依法适用的取消、撤回、退款或其他消费者权利。
请发邮件至 downly@smartools.cc 申请，提供订单号、付款日期、金额和币种、问题说明。技术问题请附上操作系统、软件版本和相关错误信息，并配合支持进行合理排查。请勿提供完整银行卡号、安全码或与问题无关的私人文件。我们会核实付款和问题，审核申请，并说明处理结果或需要补充的信息。
支持团队会审核退款申请。退款对应的授权将失效，你应停止使用该授权。仅退还重复扣款时，原有效订单的授权不受影响。在可行情况下通过原付款方式退回；到账时间取决于支付服务方，如需其他方式，支持会说明。
5. 滥用、欺诈与暂停授权
不得利用 Downly 进行违法下载、欺诈、支付滥用、未经许可分发激活码、干扰服务或规避授权控制。为处理有依据的滥用、欺诈或无效付款，我们可在合理必要的范围内限制激活、暂停或撤销相关授权。措施会与问题相称；在合理可行时，会说明原因并提供联系支持纠正错误的途径。法定消费者权利仍受保护。
6. 兼容性与服务限制
下载依赖来源网站、你对内容的访问权限、网络、浏览器、操作系统和第三方组件。第三方变更可能导致功能中断或部分内容无法下载。我们不保证每个网站或文件均可用，也不保证第三方兼容性永久持续。永久授权指授权没有预定到期日，不代表每项第三方服务或功能会永远可用。
我们会以合理注意提供软件和支持。在法律允许的范围内，软件按可用状态提供，不额外保证持续无中断或完全无错误。本条款不排除或限制依法不得排除、限制的责任或救济，包括强制性消费者保障。无法解决的技术故障仍适用上述退款政策。
7. 隐私、更新与联系
隐私政策详细说明本地下载、cookie、可关闭的使用统计、设备激活、支付记录及数据权利。软件更新可能调整支持功能；本条款如有实质更新，会更新本页日期。变更不会追溯剥夺已有购买权益或强制性法律保护。
产品咨询、激活协助、付款问题、退款申请或投诉，请联系 downly@smartools.cc。中英文说明同一政策，任何语言版本均不优先于强制性法定权利。